tag:uvu.statuspage.io,2005:/historyUtah Valley University Status - Incident History2024-03-28T23:22:39-06:00Utah Valley Universitytag:uvu.statuspage.io,2005:Incident/203616392024-03-26T15:12:49-06:002024-03-26T15:12:49-06:00Confluence Outage<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:12</var> MDT</small><br><strong>Resolved</strong> - The Confluence outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:16</var> MDT</small><br><strong>Monitoring</strong> - A fix has been applied and Confluence should be available to all users. We will continue to monitor the service closely.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:36</var> MDT</small><br><strong>Update</strong> - Atlassian is investigating the Confluence outage. For updates, see https://confluence.status.atlassian.com.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:59</var> MDT</small><br><strong>Identified</strong> - We have identified a Confluence outage affecting all UVU users. We are escalating this to Atlassian and will provide updates as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/203518412024-03-26T15:03:17-06:002024-03-26T15:03:18-06:00Student/Employee Account Creation Service Degradation<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:03</var> MDT</small><br><strong>Resolved</strong> - The account creation service degradation has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:54</var> MDT</small><br><strong>Monitoring</strong> - A fix has been applied and account creation should be fully operational. We will continue to monitor the system closely.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:24</var> MDT</small><br><strong>Identified</strong> - We have identified an account creation service degradation resulting in delays for all new users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/201874652024-03-08T09:27:53-07:002024-03-08T09:27:54-07:00Apply to UVU Outage<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:27</var> MST</small><br><strong>Resolved</strong> - The Apply to UVU webpage outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and the Apply to UVU webpage should be available to all users. We will continue to monitor it closely.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:42</var> MST</small><br><strong>Identified</strong> - We have identified an Apply to UVU webpage outage affecting all users. Updates will be provided as we learn more.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:39</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and the Apply to UVU webpage should be available to all users. We will continue to monitor it closely.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:12</var> MST</small><br><strong>Identified</strong> - We have identified an Apply to UVU webpage outage affecting all users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/201703352024-03-05T14:54:09-07:002024-03-05T14:56:23-07:00Degraded Canvas Performance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> MST</small><br><strong>Resolved</strong> - Instructure has confirmed that this is an issue with Comcast Xfinity. If you are still getting error messages, please report this behavior to your internet service provider.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> MST</small><br><strong>Investigating</strong> - Instructure is investigating degraded performance of Canvas affecting users of Comcast Xfinity as their internet service provider. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/201575542024-03-04T16:17:01-07:002024-03-04T16:17:02-07:00Concur Outage<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:17</var> MST</small><br><strong>Resolved</strong> - The Concur outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:54</var> MST</small><br><strong>Monitoring</strong> - The vendor has reported all systems as online; Concur should be available to all users. We will continue to monitor Concur closely.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:27</var> MST</small><br><strong>Identified</strong> - We have identified a Concur outage affecting users ability to login and submit reports. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/200980852024-02-29T16:07:49-07:002024-02-29T16:07:49-07:00Partial Atlassian Outage<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:07</var> MST</small><br><strong>Resolved</strong> - The partial automation and forms outage affecting Atlassian products has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:59</var> MST</small><br><strong>Identified</strong> - Our vendor has identified a partial outage affecting automation and forms within Atlassian products such as Jira and Confluence. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/201079652024-02-29T15:15:46-07:002024-02-29T15:15:47-07:00New myUVU Partial Outage<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:15</var> MST</small><br><strong>Resolved</strong> - The new myUVU students website outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:48</var> MST</small><br><strong>Monitoring</strong> - The new myUVU students website should be fully functional for both current and former students. We will continue to monitor the website closely.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:12</var> MST</small><br><strong>Update</strong> - Functionality of the new myUVU students website has been restored to current students. Former students are still affected.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:21</var> MST</small><br><strong>Update</strong> - The primary data display issues have been corrected. Further fixes are being implemented for minor errors. Updates will be provided as we learn more.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:21</var> MST</small><br><strong>Identified</strong> - We have identified a partial outage affecting the new myUVU students website causing invalid data to be presented to users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/200885062024-02-28T09:58:00-07:002024-02-28T09:58:02-07:00Partial Network/Power Outage<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:58</var> MST</small><br><strong>Resolved</strong> - The power outage across campus has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:41</var> MST</small><br><strong>Monitoring</strong> - All power issues have been resolved and power should be stable across campus. We will continue to monitor it closely.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:03</var> MST</small><br><strong>Update</strong> - Buildings across UVU campus are continuing to experience intermittent power outages. Updates will be provided as we learn more.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:01</var> MST</small><br><strong>Update</strong> - Other buildings across UVU campus are experiencing power outages. Updated will be provided as we learn more.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:55</var> MST</small><br><strong>Identified</strong> - We have identified a partial network outage primarily affecting Gunther Trades and the Noorda Center. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/200586432024-02-23T17:12:53-07:002024-02-23T17:12:53-07:00Partial MyUVU Outage<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:12</var> MST</small><br><strong>Resolved</strong> - The MyUVU outage affecting broken links has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:15</var> MST</small><br><strong>Identified</strong> - We have identified a partial MyUVU outage affecting various links inside of MyUVU causing some pages and services to be unavailable. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/200407862024-02-22T10:17:56-07:002024-02-22T10:17:56-07:00Partial Admissions Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:17</var> MST</small><br><strong>Resolved</strong> - The Apply to UVU webpage outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:11</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and the Apply to UVU page should be available to all users. We will continue to monitor the webpage closely.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:29</var> MST</small><br><strong>Identified</strong> - We have identified a partial Apply to UVU application page outage affecting all users. Updates will be provided as we learn more.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:06</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of an admissions webpage outage. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/198950012024-02-02T14:17:26-07:002024-02-02T14:17:26-07:00uvu.edu Outage<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:17</var> MST</small><br><strong>Resolved</strong> - The uvu.edu outage affecting all users has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:36</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and uvu.edu should be available to all users. We will continue to monitor it closely.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:29</var> MST</small><br><strong>Identified</strong> - We have identified a uvu.edu outage affecting all users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/198615472024-01-30T12:03:46-07:002024-01-30T12:03:46-07:00Partial Wi-Fi Outage<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:03</var> MST</small><br><strong>Resolved</strong> - The partial wireless network outage affecting some users has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:31</var> MST</small><br><strong>Identified</strong> - We have identified a partial wireless network outage affecting some users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/198589612024-01-29T09:40:30-07:002024-01-29T09:40:30-07:00Reporting Services Outage<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:40</var> MST</small><br><strong>Resolved</strong> - A fix has been applied and Reporting Services should be available. There could still be issues with data quality and freshness. We will continue to monitor this closely.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:35</var> MST</small><br><strong>Update</strong> - A fix has been applied, and Reporting Services should be available. There could still be issues with data quality and freshness. We will continue to monitor this closely.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:39</var> MST</small><br><strong>Identified</strong> - We have identified a partial Reporting Services outage affecting data connections in reporting tools. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/198396482024-01-29T08:29:41-07:002024-01-29T08:29:41-07:00Partial Microsoft Teams Outage<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:29</var> MST</small><br><strong>Resolved</strong> - The Microsoft Teams outage affecting all users has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:46</var> MST</small><br><strong>Update</strong> - Microsoft Teams is still experiencing issues. Please refer to Microsoft's Service Status for futher information: https://portal.microsoft.com/servicestatus</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:51</var> MST</small><br><strong>Identified</strong> - We have identified a partial Microsoft Teams outage impacting the sending and viewing of messages. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/198406732024-01-26T16:46:18-07:002024-01-26T16:46:18-07:00Partial Wi-Fi Outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:46</var> MST</small><br><strong>Resolved</strong> - The network outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:56</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and wired and wireless networks should be available at all UVU locations. We will continue to monitor it closely.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:27</var> MST</small><br><strong>Identified</strong> - We have identified a network outage affecting wired and wireless connections across UVU campus and remote locations. Updates will be provided as we learn more.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:11</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of a Wi-Fi outage. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/195942712024-01-16T10:26:25-07:002024-01-16T10:26:26-07:00Partial Concur Outage<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:26</var> MST</small><br><strong>Resolved</strong> - The Concur outage affecting user logins has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>09:58</var> MST</small><br><strong>Identified</strong> - We have identified a partial Concur outage affecting user logins. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/194748922023-12-20T11:22:47-07:002023-12-20T11:22:49-07:00Partial Wi-Fi Outage<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:22</var> MST</small><br><strong>Resolved</strong> - The Wi-Fi outage on the first floor of the Fulton Library has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:20</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and Wi-Fi should be available on the first floor of the Fulton Library. We will continue to monitor the Wi-Fi closely.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:29</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of a partial Wi-Fi outage affecting the first floor of the Fulton Library. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/194714442023-12-18T16:30:01-07:002023-12-18T16:30:01-07:00Partial TIMS Outage<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:30</var> MST</small><br><strong>Resolved</strong> - The TIMS outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:02</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and TIMS should be available. We will continue to monitor it closely.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:27</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of a partial TIMS outage. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/194589072023-12-16T18:00:41-07:002023-12-16T18:00:42-07:00The system maintenance time will be extended to 6 PM today. Some services in myUVU will be unavailable. Canvas is expected to remain available.<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>18:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:30</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:18</var> MST</small><br><strong>Scheduled</strong> - The system maintenance time has been extended to 6 PM today. <br /><br />Some services in myUVU will be unavailable. Canvas is expected to remain available.<br /><br />Student Services<br />- Registration and Planning Services<br />- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services<br />- Paying For My Education Services<br />Employee Services<br />- Banner Services<br />- Payroll and Timeclock<br />Faculty Services<br />- Banner Faculty Services<br />- My Classes Services<br />Advisor Services<br />- Advisor Dashboard<br />- Banner Advisor Services<br />- Advisor Course Information</p>tag:uvu.statuspage.io,2005:Incident/193806962023-12-16T12:00:15-07:002023-12-16T14:09:55-07:00System maintenance is scheduled for Saturday, December 16th, from 6 AM to 6 PM. Some services in myUVU will be unavailable. Canvas is expected to remain available.<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>12:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:21</var> MST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:20</var> MST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>06:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:31</var> MST</small><br><strong>Scheduled</strong> - System maintenance is scheduled for Saturday, December 16th, from 6 AM to 6 PM.<br />Some services in myUVU will be unavailable. Canvas is expected to remain available.<br /><br />The following services may be unavailable during this scheduled maintenance:<br /><br />Student Services<br />- Registration and Planning Services<br />- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services<br />- Paying For My Education Services<br />Employee Services<br />- Banner Services<br />- Payroll and Timeclock<br />Faculty Services<br />- Banner Faculty Services<br />- My Classes Services<br />Advisor Services<br />- Advisor Dashboard<br />- Banner Advisor Services<br />- Advisor Course Information</p>tag:uvu.statuspage.io,2005:Incident/194501412023-12-15T14:35:48-07:002023-12-15T14:35:49-07:00Box Outage<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:35</var> MST</small><br><strong>Resolved</strong> - The Box Services outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:03</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and Box Services should be available to all users, but some latency may be experienced. We will continue to monitor it closely.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:44</var> MST</small><br><strong>Identified</strong> - We have identified a Box outage affecting all users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/194509842023-12-15T14:15:12-07:002023-12-15T14:15:13-07:00TIMS Time & Leave Entry Outage<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:15</var> MST</small><br><strong>Resolved</strong> - The TIMS outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:43</var> MST</small><br><strong>Identified</strong> - We have identified a TIMS Time & Leave Entry outage affecting all users. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/194404352023-12-14T13:57:54-07:002023-12-14T13:57:55-07:00Neoed Outage<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:57</var> MST</small><br><strong>Resolved</strong> - The Neoed outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:50</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and Neoed should be available to all users. We will continue to monitor it closely.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:54</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of a Neoed outage. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/194321762023-12-13T17:45:39-07:002023-12-13T17:45:40-07:00my.uvu.edu Outage<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>17:45</var> MST</small><br><strong>Resolved</strong> - The my.uvu.edu outage has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:27</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and my.uvu.edu should be available. We will continue to monitor it closely.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:56</var> MST</small><br><strong>Identified</strong> - We have identified a my.uvu.edu outage. Updates will be provided as we learn more.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:30</var> MST</small><br><strong>Monitoring</strong> - A fix has been applied and my.uvu.edu should be available to all users. We will continue to monitor it closely.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:19</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of a my.uvu.edu outage. Updates will be provided as we learn more.</p>tag:uvu.statuspage.io,2005:Incident/193812042023-12-12T12:28:07-07:002023-12-12T12:28:08-07:00Partial Teams Voice Outage<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:28</var> MST</small><br><strong>Resolved</strong> - The Teams voice outage affecting internal teams calls to AVSE has been resolved. Please contact the Service Desk if you experience any more issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:43</var> MST</small><br><strong>Identified</strong> - We have identified a partial Teams Voice outage affecting internal calls to AVSE. Updates will be provided as we learn more.</p>