Partial Jira, JSM Outage

Incident Report for Utah Valley University

Monitoring

Atlassian is reporting that the Jira and JSM incident is resolved and service should be recovering for all users. We will continue to monitor Jira availability closely.

Posted Sep 03, 2026 - 11:26 MDT

Identified

We have identified a vendor outage affecting Jira and Jira service management, leading to slow load times, page load failures, and trouble creating new tickets. Updates will be provided as we learn more.

Posted Sep 03, 2026 - 10:16 MDT

This incident affects: IT Professional Services (Jira Service Management).