Utah Valley University - StatusPage
All Systems Operational
myUVU Services ? Operational
myUVU General Services ? Operational
myUVU Student Services ? Operational
myUVU Employee Services ? Operational
Accounts & Access ? Operational
Duo ? Operational
Courtesy Account ? Operational
Generic Account ? Operational
Login Help ? Operational
Business Applications & Reporting ? Operational
Banner Application Navigator ? Operational
Data Reports ? Operational
Desktop, Devices, & Printing ? Operational
Printing ? Operational
Bitdefender ? Operational
SPSS ? Operational
NVivo ? Operational
Email, Calendar, & Collaboration ? Operational
Employee Email ? Operational
Student Gmail ? Operational
Teams ? Operational
Video Conferencing ? Operational
Social Media ? Operational
Information Security ? Operational
Spirion ? Operational
Virtual Private Networks ? Operational
Security Standards ? Operational
IT Professional Services ? Operational
Mobile ? Operational
Banner ? Operational
IT Asset Management ? Operational
Repairs ? Operational
Network & Wireless ? Operational
Wireless Network ? Operational
Wired Network ? Operational
VPN ? Operational
Citrix ? Operational
Software & Apps ? Operational
Lucidchart ? Operational
Google Suite ? Operational
Office 365 ? Operational
Adobe ? Operational
Applications ? Operational
Student Software ? Operational
Employee Software ? Operational
Storage, Servers, & Backups ? Operational
Box ? Operational
Dropbox ? Operational
BMI ? Operational
Server Request ? Operational
System Monitoring ? Operational
Cloud Storage ? Operational
Teaching, Learning, & Classrooms ? Operational
Qualtrics ? Operational
Canvas ? Operational
Campus Labs ? Operational
Copyright ? Operational
SRI ? Operational
Media Classroom ? Operational
Course Evaluations ? Operational
Telephones & Televisions ? Operational
Audio/Video Support ? Operational
Telephones ? Operational
Websites ? Operational
myUVU ? Operational
Give Feedback ? Operational
OU Campus ? Operational
DocuSign and Edocs ? Operational
General IT Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 17:58 MDT
Scheduled - The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Planning Services
- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services
- Paying For My Education Services

Employee Services
- Banner Services
- Payroll and Timeclock

Faculty Services
- Banner Faculty Services
- My Classes Services

Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Sep 18, 17:57 MDT
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020
Resolved - The Box outage has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 19, 13:06 MDT
Monitoring - A fix has been applied and Box should be available. We will continue to monitor Box closely. Please contact the Service Desk if you experience further issues.
Oct 19, 10:58 MDT
Identified - We have identified a partial Box outage. You may experience slow response times and login issues. Updates will be provided as we learn more.
Oct 19, 09:19 MDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 MDT
Scheduled - The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Academics
- Paying For My Education
Employee Services
- Banner Services
- Payroll and Timeclock
Faculty Services
- Banner Faculty Services
- My Classes Services
Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information
Oct 8, 14:00 MDT
Resolved - The login outage myUVU, Canvas, and other services has been resolved. Please contact the Service Desk if you experience any more issues.
Oct 17, 10:28 MDT
Monitoring - A fix has been applied and login services should be consistently available for myUVU, Canvas, and other services. We will continue to monitor login services closely.
Oct 17, 09:34 MDT
Update - Login services to myUVU, Canvas, and other services will be sporadically available as we continue to investigate this issue. We apologize for the inconvenience. Updates will be provided as we learn more.
Oct 17, 03:56 MDT
Investigating - Login services for myUVU, Canvas, and other services are unavailable again. We are continuing to investigate. Updates will be provided as we learn more.
Oct 17, 01:18 MDT
Resolved - The login outage affecting myUVU, Canvas, and other services has been resolved. We will continue to monitor login services closely.
Oct 17, 00:57 MDT
Monitoring - A fix has been applied and login should be available again on myUVU, Canvas, and other services. We will continue to monitor login services closely.
Oct 17, 00:36 MDT
Investigating - We are investigating reports of a login outage affecting myUVU, Canvas, and other services. Updates will be provided as we learn more.
Oct 17, 00:13 MDT
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:46 MDT
Scheduled - Scheduled network maintenance is ongoing today. There will be brief network disruptions throughout the day as the maintenance progresses. We will continue to monitor the network closely.
Oct 16, 10:45 MDT
Oct 15, 2020
Resolved - A permanent fix has been applied. Users are able to change their password and will no longer need to always accept a prompt a to share information with some of the services they try to login to. The scheduled maintenance is still underway and some services will continue to be unavailable due to that. Please contact the Service Desk if you continue to experience any issues.
Oct 15, 17:52 MDT
Monitoring - A temporary fix has been applied and login to myUVU, Canvas, and other services is available again. Users will be unable to change their password and will have to accept a prompt about sharing information with some of the services they try to log into until a permanent fix can be applied. The scheduled maintenance is still underway and some services will continue to be unavailable due to that. We will continue to monitor things closely. Please contact the Service Desk if you continue to experience any login issues.
Oct 15, 14:48 MDT
Update - We will provide more updates as new information becomes available. For emergency access to Canvas please contact the Service Desk https://www.uvu.edu/servicedesk/.
Oct 15, 13:38 MDT
Update - We are continuing to work on a fix for this issue. For emergency access to Canvas please contact the Service Desk https://www.uvu.edu/servicedesk/.
Oct 15, 12:12 MDT
Update - We are continuing to work on a fix for this issue. For emergency access to Canvas please contact the Service Desk https://www.uvu.edu/servicedesk/.
Oct 15, 11:31 MDT
Update - We are continuing to work on a fix for this issue.
Oct 15, 10:42 MDT
Update - Work is continuing to restore login to myUVU, Canvas, and other services. We apologize for the inconvenience.
Oct 15, 10:10 MDT
Identified - Login to myUVU, Canvas, and other services is currently unavailable due to a scheduled maintenance. An update will be provided when login services are restored.
Oct 15, 09:09 MDT
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020
Resolved - The myUVU Student tab issues have been resolved. We hope you enjoy the new myUVU Student experience and apologize for any inconvenience caused by this new release. Please contact the Service Desk if you experience any more issues.
Oct 6, 16:56 MDT
Monitoring - A fix has been applied and the myUVU Student tab should be loading properly. You may need to refresh the webpage. We will continue to monitor myUVU closely. Please contact the Service Desk if you continue to experience issues.
Oct 6, 16:22 MDT
Investigating - We are investigating reports that some students are encountering issues when loading the Student tab in myUVU. Updates will be provided as we learn more.
Oct 6, 15:35 MDT