Utah Valley University - StatusPage
Monitoring - A fix has been applied and all call centers at UVU should be functioning normally. We will continue to monitor the call centers closely.
Sep 02, 2025 - 12:29 MDT
Identified - We have identified a partial external call center outage affecting users attempting to reach call centers at UVU. Updates will be provided as we learn more.
Sep 02, 2025 - 11:29 MDT
Investigating - We are investigating connections to campus Wi-Fi potentially taking longer than expected. Updates will be posted as we learn more.
Aug 27, 2025 - 12:15 MDT
Monitoring - A fix has been applied and campus Wi-Fi services should be available and functioning as expected. We will continue to monitor campus Wi-Fi services closely.
Aug 26, 2025 - 14:48 MDT
Investigating - We are investigating reports of an intermittent Wi-Fi connectivity outage. Updates will be provided as we learn more.
Aug 26, 2025 - 12:14 MDT
Identified - We have identified a partial outage affecting users not being searchable in Microsoft Teams. Updates will be provided as we learn more.
Aug 26, 2025 - 14:45 MDT
Investigating - We are investigating reports of a partial outage regarding users not being searchable in Microsoft Teams. Updates will be provided as we learn more.

Workaround: Users that are not appearing in Teams may be made searchable by sending an email to their uvu.edu email address, or searching for a customized email address such as firstname.lastname@uvu.edu.

Aug 13, 2025 - 13:47 MDT
Identified - We have identified a partial outage in Microsoft Teams affecting scheduling meetings for classes. A temporary workaround is to use the "Meet Now" button in the General channel for your class in Teams. Please contact the Enterprise Service Desk for further details.
Aug 20, 2025 - 07:58 MDT
Investigating - We are investigating reports of a partial outage regarding faculty attempting to schedule meetings for classes. Updates will be provided as we learn more.
Aug 19, 2025 - 14:36 MDT
myUVU Services ? Operational
myUVU General Services ? Operational
myUVU Student Services ? Operational
myUVU Employee Services ? Operational
Teaching, Learning, & Classrooms ? Operational
Canvas ? Operational
SRI ? Operational
Classroom Streaming Services ? Operational
Audio/Video Support ? Operational
Citrix Virtual Lab ? Operational
Tutor Schedule System ? Operational
Network & Wireless ? Degraded Performance
Wireless Network ? Degraded Performance
Wired Network ? Operational
Virtual Private Networks ? Operational
Registration and Planning ? Operational
Banner ? Operational
Wolverine Track ? Operational
Advisor Dashboard ? Operational
Class Registration ? Operational
Accounts & Access ? Operational
Duo ? Operational
UVU Accounts ? Operational
Password Management Tools ? Operational
Software, Websites & Apps ? Operational
Google Suite ? Operational
Office 365 ? Operational
Adobe ? Operational
myUVU ? Operational
Employee and HR Services ? Operational
Banner Application Navigator ? Operational
TIMS Employee Time Management ? Operational
HR and Hiring Services ? Operational
Campus Services ? Operational
Printing ? Operational
Power ? Operational
SLSS Services ? Operational
Campus Scheduling Services ? Operational
Email, Calendar, & Collaboration ? Partial Outage
Employee Email ? Operational
Student Gmail ? Operational
Teams ? Partial Outage
Data Reports ? Operational
Atlassian ? Operational
Telephones ? Operational
IT Professional Services ? Operational
IT Asset Management ? Operational
MS Threat Protection ? Operational
Jira Service Management ? Operational
Ask Wilson Chatbot ? Operational
Bitdefender ? Operational
Bitlocker ? Operational
OU Campus ? Operational
Storage, Servers, & Backups ? Operational
Box ? Operational
Virtualization ? Operational
Payments and POS Services ? Operational
Dining and POS Services ? Operational
Tuition Payment Services ? Operational
Financial Aid Services ? Operational
General IT Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 2, 2025

Unresolved incident: Partial Call Center Outage.

Sep 1, 2025

No incidents reported.

Aug 31, 2025
Completed - The scheduled maintenance has been completed.
Aug 31, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 MDT
Scheduled - System maintenance is scheduled for August 31st from 6:00 AM to 12:00 PM. Some services in myUVU will be unavailable. Canvas is expected to remain available.

The following services may be unavailable during this scheduled maintenance:

Student Services
- Registration and Planning Services
- My Academics Services such as Wolverine Track, Grades, Class List, Degree Information Services
- Paying For My Education Services
Employee Services
- Banner Services
- Payroll and Timeclock
Faculty Services
- Banner Faculty Services
- My Classes Services
Advisor Services
- Advisor Dashboard
- Banner Advisor Services
- Advisor Course Information

Aug 26, 11:25 MDT
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Resolved - The tims.uvu.edu outage has been resolved. Please contact the Service Desk if you experience any more issues.
Aug 27, 13:37 MDT
Monitoring - A fix has been applied and tims.uvu.edu should be available and functioning as expected. We will continue to monitor tims.uvu.edu closely. Please contact the service desk if any issues are encountered.
Aug 26, 13:54 MDT
Identified - We have identified degraded performance when accessing tims.uvu.edu. The service is up, however response times may be longer than usual. Updates will be provided as we learn more.
Aug 26, 11:03 MDT
Investigating - We are investigating reports of a tims.uvu.edu outage. Updates will be provided as we learn more.
Aug 26, 10:00 MDT
Aug 26, 2025

Unresolved incident: Teams User Search Function Partial Outage.

Aug 25, 2025
Resolved - This incident has been resolved.
Aug 25, 09:55 MDT
Investigating - We are investigating reports of a Microsoft Outlook outage affecting new faculty members. Updates will be provided as we learn more.
Aug 20, 11:31 MDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Resolved - The outage affecting Microsoft account password reset has been resolved. Please contact the Service Desk if you experience any more issues.
Aug 21, 10:34 MDT
Monitoring - A fix has been applied and Microsoft account password reset should be available for all users. We will continue to monitor this closely.
Aug 20, 13:30 MDT
Investigating - We are investigating reports of a Microsoft account password reset outage. Updates will be provided as we learn more.
Aug 20, 13:13 MDT
Aug 20, 2025
Resolved - The UVU campus maps outage has been resolved. Please contact the Service Desk if you experience any more issues.
Aug 20, 15:12 MDT
Monitoring - The 3rd party issue preventing UVU maps from loading has been resolved, and UVU maps should be available to all users. We will continue to monitor UVU map availability closely.
Aug 20, 08:28 MDT
Identified - We have identified a UVU online campus map outage related to the underlying 3rd party service. Updates will be provided as we learn more.
Aug 20, 08:15 MDT
Investigating - We are investigating reports of a UVU online campus map outage. Updates will be provided as we learn more.
Aug 20, 07:45 MDT
Aug 19, 2025
Resolved - The partial outage affecting the myUVU search function has been resolved. Please contact the Service Desk if you experience any more issues.
Aug 19, 11:47 MDT
Monitoring - A fix has been applied and the myUVU search function should be working normally. We will continue to monitor the service closely.
Aug 19, 08:34 MDT
Identified - Titles may not show correctly when searching within myUVU. Updates will be provided as we learn more.
Aug 18, 11:10 MDT
Investigating - We are investigating reports of a partial outage regarding the search function on MyUVU. Updates will be provided as we learn more.
Aug 12, 12:49 MDT